Talking is rapidly becoming the new way we navigate our digital lives. Messaging platforms like Facebook Messenger, iMessage and WhatsApp are where people now spend most of their digital time. Virtual assistants like Siri, Alexa and Google Assistant already made us familiar with using our voice to interact with technology.
Smart speakers like the Amazon Echo or Google Home—as well as countless chatbots—radically do away with a visual interface, and use natural speech both as input (people talking to the device) and output (the device talking to people).
The conversational user interface is the next big shift in how we interact with our devices, digital products and services, brands, etc.
What we do
We help you every step of the way:
- Refine the use case(s): how does your service or offering translate into these new natural interfaces?
- Shape these conversations and flows: which scenarios should be present and how do these interactions unfold?
- Build the assistant/bot using natural language processing systems, like Dialogflow or wit.ai.
- Publish the conversational interface to the right channel(s). This might include: voice assistants on smartphones or smart speakers, public or private chat environments, etc.