Understand your customers’ needs and behaviours to develop user-centric products.
Expertise
Our CX strategy toolbox
- End-to-end research
- Qualitative, quantitative, and mixed methods
- Data analysis & analytics
- Capabilities growth path
- Workshops and coaching
For Who
No matter where you are in your growth journey, data analysis and user research help you make informed decisions, plan effectively, and gain new ideas.
We provide three types of services for companies at different stages of growth and UX maturity:
- End-to-end research: For companies seeking expert-led research without the need for internal resources.
- Consulting and advisory: For organisations looking to build or enhance their internal UX research capabilities.
- Education and coaching: For organisations that want to grow their teams’ skills and method knowledge to conduct their own UX research.
Workflow
Our CX research process typically follows this timeline:
01
Research definition
Crafting a brief, evaluating risk, and identifying assumptions.
02
Methodology development
Selecting an appropriate research approach and method.
03
Participant management
Handling participant recruitment, NDAs, privacy policies, and consent forms.
04
Fieldwork
Conducting the actual research as you follow and observe the process.
05
Analysis
Structuring and analysing the collected data to extract meaningful insights.
06
Reporting and presentation
Delivering actionable recommendation report and interpretation session.
07
Integration
Embedding the research insights into your research repository.
Doing digital better.
Fast delivery
Get research results in days, not weeks, to keep pace with your development cycles.
Tailored approach
Get tailored research methods based on your specific needs and assumptions rather than defaulting to a particular methodology.
360° digital expertise
Leverage our team's digital product expertise to ensure research insights directly inform product development.
Multiple recruitment options
Access a wide network of our recruitment partners or extract data from your CRM to gather the right participants for any research project.
Strategy in action
Related work
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- INNOVATE FASTER
Build an organisation that is set up to deliver in today's fast-paced digital world.
- DELIGHTFUL EXPERIENCES
Resolve any design challenge and create functional and aesthetically pleasing products.
- ENGAGE CUSTOMERS
Build a direct channel to engage customers, enhance brand visibility, and drive revenue.
- Enhance visibility
Enhance visibility and credibility with a professionally developed website and customer engagement channel.
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