Barco is a Belgian technology company that develops visualization and collaboration solutions to help professionals work together, share information, and project images. One of its flagship products is Clickshare, Barco's wireless presentation and collaboration system, that allows any meeting participant to share content on the central meeting room screen.
Clickshare consists on the one hand of a physical push button and on the other hand of a mobile and desktop application. Over time, these platforms have received multiple updates, which necessitated a revision of the user flows. Together with Barco, In The Pocket therefore worked on the UI and UX of Clickshare.
We started this project with a short-paced Discovery Track. We investigated the different situations in which people use Clickshare, and which solutions were currently insufficient.
Based on that input we were able to start working on the user flow. It described the different goals and what needed to be done to make the process easier. Afterwards we translated that flow into a few concrete features.
One of the outcomes of this process is that we had specific propositions to adjust the onboarding. By doing this, it will become a lot easier to use Clickshare for the first time.
To check whether our modifications were relevant, we invited users to come and test the tool. We let them work with Clickshare in three different ways (via the desktop app, with the button and via WiFi) to see how they use the product. The feedback we received on this user validation was interesting and ensured that we could still improve our work.